Job Description

Or those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Service Writer to work for one of our top clients, information management and digital services company in Dearborn MI. Sound good? Take a closer look below.

Schedule: Monday-Friday. 9:00 am to 5:00 pm
Start: ASAP

Why you should apply to be an Onsite Service Specialist:
Opportunity to work with a premier client in Dearborn, MI 
Gain valuable experience in customer service, 

What’s a typical day as an Onsite Service Specialist? You’ll be:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

This job might be an outstanding fit if you: 
Tech appointment scheduling
Dealership or similar field experience
Computer experience
Must Haves: Worked in a customer service or generator repair sales experience
Level of education required: High school diploma or equivalent
Years of experience required: At least 2 years

What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Service Writer today!'
#GRACE 9565386

Job Tags

Full time, Immediate start, Monday to Friday,

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