Job Description

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 482-4438

Title: Production Support Engineer - Sybase/Oracle, SQL, Shell Scripting
Location: Tampa, FL or Irving, TX - Hybrid
Duration: 8 Months

Background:

• The ideal candidate is a Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.
• Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis, and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.

Key Responsibilities:

• Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
• Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
• Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintain the data integrity in report outcomes.
• Perform Incident and Problem management including prioritization, root cause analysis, and escalation/coordination to appropriate groups.
• Improve production management process across multiple regions using tools such as ITRS, AutoSys, AppDynamics, TruSight, Elk
• Perform root cause analysis, make recommendations to fix root causes, and hold post-mortems
• Provide Overnight/weekend or when required support for the applications on a rotational basis.

Qualifications:

• 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
• 1+ years of experience supporting large financial services firm
• 3+ years in Sybase, Oracle, Unix shell scripting / SQL, and writing scripts and database queries.
• 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
• 1+ years of experience monitoring batches and meeting SLAs
• Incident Management tools like ServiceNow
• Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
• Good Analytical skills to understand and articulate issues to stakeholders, technology partners, and management

Additional skills that are nice to have:

• Experience with MongoDB.
• Strong knowledge of Microsoft and Linux operating systems.
• Knowledge Core Java [beneficial], Perl [beneficial]
• Personally well organized and an excellent team player, Willingness to learn.
• At least a BS degree in computer science or related

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R- Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:  Denken Solutions Careers

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