Patient Services Call Center Representative (Remote) Job at Hansen Physical Therapy, Rapid City, SD

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  • Hansen Physical Therapy
  • Rapid City, SD

Job Description

Hansen Physical Therapy in Rapid City, SD is looking for one patient services call center representative (remote) to join our 4 person strong team. We are looking for a Patient Services Specialist to serve as a point of contact for patients with questions about their patient balances. You will be communicating with patients via phone and e-mail and providing exemplary service each step of the way.We are located on 50 Minnesota St Suite 2. Our ideal candidate is a self-starter, ambitious, and hard-working.

This is fully remote work from home position. If you have a strong dermatology medical billing or coding background, please apply! We have many roles opening these next few weeks.

Benefits

  • We offer many great benefits, including free early access to your pay through Homebase.
  • Fully remote work from home position
  • Health benefits for employees – we cover 90% of the cost!
  • Collaborative and rewarding environment

Responsibilities

  • Handle a heavy phone volume across all our clients, answering calls and emails from patients, explaining their patient responsibility, taking payments etc.
  • Identify billing issues and solve underlying issues with claims. Escalate issues to the right team members on the billing team
  • Collect payments over the phone where applicable
  • Provide exemplary customer service

Qualifications

  • Familiarity with medical billing concepts is a MUST. Applicants with no medical billing experience will not be considered for this role.
  • BONUS: experience working in dermatology
  • A successful candidate must understand in detail how medical insurance works and possess a knack for diagnosing and reviewing claims-related issues.
  • Strong computer skills, excellent typing skills and ability to learn new Practice Management systems. Experience with Modernizing Medicine is a plus but not required.
  • Excellent customer service skills and pleasant demeanor
  • Ability to multitask and keep calm under pressure

We are looking forward to reading your application.

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Job Tags

Remote job,

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