Job Description

Are you good at relationship building? Are you goal-driven and able to proactively identify opportunities for improvement? If you’re interested in a dynamic career with an industry leader, then you might be a great fit for our Direct Retail Sales Manager role with Spectrum retail partners.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint.  Our Retail Store team powers more than 650 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, TV, mobile and voice. Through innovative products and service reliability, we ensure that the customers who visit our stores keep connected to who and what matters most.

BE PART OF THE CONNECTION

As a Direct Retail Sales Manager you will be responsible for managing relationships in support of our Retail Partners Sales Channel. In this role, you’ll build a high performing team through recruitment, retention, and training. You will develop sales plans to meet or exceed retail growth by implementing plans for selling Spectrum products and services through indirect distribution channels (retailer/dealer/agent).

WHAT OUR DIRECT RETAIL SALES MANAGERS ENJOY MOST

• Coach, develop and motivate Retail Account Representatives to achieve both individual and team objectives.
• Implement retail sales channel strategies to grow market awareness for the Spectrum brand, including development of new retail customers.
• Communicate overall plans to Divisional Sales Director; monitor, evaluate results and provide detailed status updates.
• Develop and manage relationships with Spectrum Authorized Retailers and Partners to grow effectiveness of retail channel by continuously monitoring trends, opportunities, issues and performing in-depth needs assessments.
• Provide input on training content and process based on communication with retail partners, industry best practices or recommended process improvements.
• Provide guidance, monitor, and manage the enforcement of all Company policies.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education : Bachelor’s Degree or equivalent work experience
• Experience : Sales management experience (5+ years), project management (3+ years), telecommunications industry experience (3+ years); Knowledge of employment laws and procedures
• Abilities : Read, write, speak and understand English
• Travel : Ability to travel to multiple locations up to 70% of the time, Valid driver’s license and ability to meet Company’s motor vehicle requirements

Preferred Skills/Abilities and Knowledge

• Extensive knowledge of telecommunications products and services, knowledge of sales strategies in a retail environment, knowledge of all functions and related tasks in the area of retail sales environments.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth : The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Competitive Pay : There’s no limit to your earning potential with our base salary and lucrative sales commissions
• Supportive Teams : Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards : See all the ways we invest in you—at work and in life

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SRL550 2025-49663 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area,

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