The Fairfield Inn & Suites and the Hotel Northampton are seeking a friendly, organized, and customer-focused Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process. Your role will be essential in leaving a lasting positive impression and meeting the needs of our diverse clientele.
- Provide a warm welcome to guests upon arrival and assist them throughout their stay. Address inquiries, concerns, and special requests with a positive attitude and professionalism.
- Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information, room assignments, and billing procedures.
- Handle reservation requests via phone, email, and in-person, updating the property management system as needed and ensuring the availability of rooms.
- Process payments, handle cash, and maintain accurate financial records, including invoice distribution.
- Maintain effective communication with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly.
- Offer guests details about the hotel amenities, local attractions, and services to enhance their stay.
- Address and resolve guest complaints or issues efficiently, ensuring a satisfactory experience.
- Record Keeping: Maintain an organized front desk area, including filing guest information, reports, and other essential documentation.
- Adhere to all safety and emergency procedures and policies to ensure the safety and security of all guests and team members.
Qualifications
- Previous experience in a customer service role, preferably in hospitality or a front desk position.
- Proficient in using property management systems, (Fosse and Opera Preferred) and standard office software (Microsoft Office, email applications).
- Strong communication and interpersonal skills, with the ability to maintain a positive demeanor in high-pressure situations.
- Excellent organizational and multitasking abilities, with attention to detail.
- Availability to work flexible hours, including nights, weekends, and holidays.
**Education:**
- High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus.
**Benefits:**
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts
- Opportunities for career advancement
**How to Apply:**
Interested candidates should submit their resume and a cover letter. We look forward to welcoming a new Front Desk Agent to our dedicated team!
---
The Hotel Northampton and the Fairfield Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
...convincing reports, analyses, and correspondence. Possession of solid time management skills. Ability to develop, format, edit and... ...Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining...
...individuals who are eager to learn, work hard, and enjoy a fulfilling professional... ...Work remotely from anywhere, either part-time or full-time. Set your own schedule... ...support. You'll never feel isolated, even when working from home. Your Role: In this independent...
Reports to: Senior PM & Managing Member Coordinates with: Superintendent To perform this... ...necessary to perform this job. The Project Manager role is essential in ensuring... ...reviewing project plans, specifications, and contract documents Organized and efficient to...
This Power Plant Assistant Operator Trainee position is responsible to assist the Power Plant Assistant Operator in ensuring the safe operation of high-pressure boilers and auxiliary equipment. Maintains a continuous watch of boilers and auxiliary equipment and takes readings...
...Job Description As an Senior Manager, Global Regulatory Affairs, Precision Medicine, you will help develop and execute Precision... ...impact on business. Support training related to the IVD/CDx medical devices & broader Precision Medicine initiatives. Ensures compliance...