Job Description

Full job description

Job Details

Working Title: Disability Parking Certificate Agent

Job Class: Office and Administrative Specialist, Intermediate

Agency: Public Safety Dept

• Job ID : 79254
• Location : St. Paul
• Telework Eligible : No
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing megan.lund@state.mn.us by 08/15/2024.
• Date Posted : 08/09/2024
• Closing Date : 08/15/2024
• Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME
• Division/Unit : DVS Administrative Services / DVSCustSupSpecialPlate/Impound
• Work Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PM
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 206 - Clerical/AFSCME
• Work Area : Town Square - 445 Minnesota St., St Paul
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position exists to service Driver and Vehicle Services and the public in all areas regarding the annual issuance of more than 150,000 disability-parking certificates and 50,000 special license plates (68 types). This position reviews and gathers information to determine if an individual qualifies for issuance of a disability certificate or a special license plate and appropriately updates the vehicle records. The position offers technical advice regarding the issuance and manufacture of disability certificates and special license plates to all deputy registrars and our internal business partners. Additionally this position maintains a database of special plates and disability certificate holders.

Qualifications

Minimum Qualifications

• Ability to provide prompt and courteous customer service, to external and internal customers in person and via phone.
• Typing/Keyboarding sufficient to perform skilled typing tasks with speed and accuracy
• Data Entry skills sufficient to accurately enter and process applications with a high degree of accuracy.
• Math skills sufficient to do basic math calculations (addition, subtraction, percentages) to determine fees and taxes with a high degree of accuracy.
• Computer utilization skills sufficient to create, edit, and finalize emails, memos, and letters, for both internal and external customers.
• The ability to communicate in English sufficiently to understand and be understood in person, e-mail/written and phone interactions with customers.

Preferred Qualifications

• Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, 1.Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs
• Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style
• Possess a working knowledge of Microsoft Office suite of programs (i.e., Outlook, Word, Excel) with proficient technical ability to navigate, retrieve, and utilize data from a variety of electronic resources, including DVS' web-based applications and document management systems
• Knowledge of Minnesota Driver License and Motor Vehicle Statutes, rules, procedures, and regulations
• Excellent Attendance
• The ability to work cooperatively with individuals from diverse backgrounds and underserved communities and handle difficult individuals.

Physical Requirements

Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others, and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods. Office tasks include repetitive motion of arms, hands, fingers, and neck. Must be able to sit for extended periods of time, enter information into the computer, and be able to use hands repetitively for long periods of time. Ability to stoop, bend, and reach during the workday to retrieve documents and materials. Ability
able to stand, walk, sit for 7-1/2 hours per day.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

1) criminal history

2) reference check

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to

Contact

If you have questions about this position, contact Megan Lund at megan.lund@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at megan.lund@state.mn.us.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

For accommodations or questions about accessibility specifically relating to this job announcement, please email the Affirmative Action Division at angela.geraghty@state.mn.us or call 651-201-7136.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

Job Tags

Hourly pay, Holiday work, Permanent employment, Full time, Temporary work, Part time, Local area, Remote job, Shift work, Monday to Friday,

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